Scott Forno

Lead multiple projects for the Senex Digital Delivery team while also helping to improve delivery processes and templates.

• Authority to Work Delivery Tracking Project
• Data Centre Decommissioning Project
• Site Technology Deployment Project
• Document Approval Workflow Project
• ERP Backlog 2024 Q4 Program
• Asset Maintenance Workflow Project
• Competency Management Project
• Lease Accounting Project
• Tax Effect Accounting Project
• Performance Management & Goals / Compensation Project

Led the modernisation of asset management processes for fleet division, defining the program delivery approach and adopting Agile methodologies to enhance project delivery. Managed the delivery of a Pre-Start Checklist Application to improve vehicle safety and compliance using SAP S/4HANA, SAP Fiori, and SAP BTP.

• Provided Agile coaching to both business and technical teams to optimise project delivery within Energy Queensland.
• Implemented initial Jira & Confluence toolset to help support project delivery and transitioned this to an Agile coach for further improvement across the broader program of work.

Skills: Project Management, Vendor Management, Stakeholder Management, Risk Management, SAP, Agile

Managed multiple SAP projects, enhanced processes with SAFe and DevOps, and occasionally served as Release Train Manager. Led the development of a new HFM Finance Consolidation Solution and implemented a global metal provenance tracking system using blockchain technology integrated with SAP HANA.

• Managed and delivered multiple concurrent SAP projects with geographically dispersed teams.
• Led market assessment, procurement, and SI partner sourcing for a new HFM Finance Consolidation Solution, delivering a pilot implementation on SAP S/4HANA with Wolters Kluwer CCH Tagetik.
• Implemented updates and expansions for a blockchain-based global metal provenance tracking solution integrated with SAP HANA.
• Oversaw an ERP support and systems transition project for Iron Ore Canada.

Skills: Project Management, Procurement, Stakeholder Management, Vendor Management, SAP, SAFe

Managed multiple SAP projects within the OSR Transformation Program, collaborating with QRO and SAP. Provided coaching and advice on agile delivery methods, focusing on developing a new Tax Portal, Tax Compliance Solutions, and Tax Reporting Solutions.

• Introduced agile project management methods based on SAFe within OSR project delivery teams, extending these practices to other teams.
• Implemented an SAP ACS Payroll Tax compliance solution, generating $20M in additional revenue from non-compliant tax clients in the first year, with projections to increase to $50M-$100M annually.
• Launched a new tax portal on the SAP BTP Cloud Platform and SAP Customer Data Cloud, attracting over 75K users and covering various tax areas such as Land, Payroll, Betting, Duties, and Royalties.
• Managed a substantial backlog of continuous improvement for SAP Analytics Cloud-based reporting solutions.

Skills: Project Management, Stakeholder Management, Vendor Management, Program Delivery Management, SAP, SAFe

I stepped in to manage and successfully complete several IT projects for UnitingCare Queensland and Glass Consultants. My role involved taking over from a previous project manager and ensuring the successful delivery of these initiatives which were already in progress.

• Delivered a Point of Sale (POS) system for Lifeline stores.
• Implemented a Mobile Device Management Solution.
• Enhanced a Health & Safety Audit Solution.
• Updated an outdated Access Database.
• Managed technical changes related to a corporate rebranding initiative.

Skills: Project Management, Consulting, Stakeholder Management, Vendor Management, Branding, POS, MDM, Agile

Led SAP and JDA projects to optimise inventory management and reduce processing costs. Transitioned from waterfall to SAFe/Agile methodologies to align with new IT directions and enhance project delivery. Directed a team of up to 50 members across various locations for a multi-million-dollar inventory transformation program.

• Updated an outdated delivery model, improving project processes and outcomes.
• Implemented new systems and processes to bridge IS and business operations, enhancing stakeholder management and controls for risks, issues, and project changes.
• Collaborated with Capgemini in India to launch and embed offshore development, setting standards for build quality and project focus.
• Coached the client's IT Division, promoting continuous improvement and operational efficiency.

Skills: Project Management, Stakeholder Management, Vendor Management, Offshore Management, SAFe, SAP, JDA

Led the delivery of SAP enhancements, upgrades, and integration projects for various clients using ASAP 8, Activate, and Prince2 methodologies. Inspired & mentored cross-functional teams, introducing agile methodologies to the project management team.

• Successfully led over twenty projects (onsite, hybrid, and remote) for clients across Australia, while managing pre-sales and bid management initiatives.
• Initiated and led an internal agile working group to update PMO practices, including defining delivery frameworks, bid templates, and estimation models. Enhanced the "PMO Shed" project template repository.
• Frequently assisted projects needing support, either guiding the project manager or taking over delivery.
• Contributed significantly to the UXC Leadership Fundamentals Programme, earning a nomination as Change Champion following acquisitions by CSC and DXC.
• Key Clients - Powerlink, Queensland Rail, Integria Healthcare, ESRI Australia, Hydro Tasmania, SA Power Networks

Skills: Project Management, Project Bidding, Consulting, Stakeholder Management, Vendor Management, SAP Activate

Oversaw ongoing improvement projects for the global SAP solution, including legacy SAP migrations, enhancements, upgrades, and integrations using ASAP and Prince2 methodologies. Supervised up to 10 contracted project managers, ensuring quality and best practices. Provided regular monitoring, coaching, and feedback to ensure projects were delivered on time, within budget, and without defects.

• Developed a C#.Net project tracker web application, consolidating information from five databases into dashboard views of project health.
• Created an estimation tool for Project Management effort, offering various estimation models and integrating scheduling variation tools with existing data sources.
• Actively advised the Project Management Office (PMO) on updates to processes, templates, and reporting.

Skills: Project Management, Stakeholder Management, Vendor Management, Program Delivery Management, SAP, .Net

Led a team of ten technical specialists, primarily SAP experts, across three countries. Managed the build quality of both SAP and Non-SAP project deliveries for the global central SAP implementation program. Served as the primary contact for issue resolution and oversaw performance management in the absence of superiors.

• Launched a graduate intake planning solution using agile SCRUM techniques, delivering on time and under budget.
• Led change management initiatives, supporting the team and boosting morale.
• Developed comprehensive reports comparing planned demand and actual resource utilisation across all projects/teams.

Skills: Project Delivery, Project Management, Stakeholder Management, Software Development, Agile Methodologies, SAP

Managed a team of up to 15 technical SAP specialists and coordinated with 120 SAP software developers (60 onshore and 60 offshore). Oversaw the entire Software Development Lifecycle, including methodology, deliverables, programming standards, and quality assurance. Maintained relationships with third-party vendors and service providers. Led architectural reviews of emerging technologies and developed standards for their optimal use. Travelled globally to gather requirements from business process experts and subject matter experts, assessing and estimating new software development needs for Rio Tinto’s consolidated SAP implementation.

• Initiated an annual Capability Maturity assessment process using CMMI methods, justifying an enhancement program.
• Restructured the onshore-offshore resource ratio from 70:30 to 50:50, saving $2M annually and maintaining quality.
• Earned recognition for innovation by successfully re-implementing a US jurisdictional taxation system, proving the existing solution's viability and avoiding new tool implementation costs.

Skills: Software Development, Offshore Management, Vendor Management, SAP, SAP Implementation, Quality Management

Reported directly to the CIO, collaborating with the Manager of Infrastructure and the Manager of Project Delivery for integrated technical projects. Involved in strategic and operational ICT planning and decision-making. Managed a team of up to 10 direct reports across Brisbane and Rockhampton, with frequent travel between sites. Directed Application Architects and led application enhancement projects.

• Managed a software rationalisation project to reduce costs and standardise the IT application landscape.
• Secured funding for improvements to energy trading system landscapes by working closely with business stakeholders.
• Implemented RedDot Content Management Tools for team intranet sites, leveraging existing technology licenses.
• Developed and outsourced an educational website for students to understand electricity generation.
• Assisted the ICT Project Management team in adopting more agile techniques to improve project delivery and business alignment.

Skills: Strategic Planning, Strategic Advice, Team Management, Software Development, Licensing, Vendor Management, Java

Led a team of 10 application development professionals, managing resources, risk, budget, and outcomes. Oversaw the design, development, and maintenance of Corporate and Agency Specific Business Applications, ensuring compliance with IT development protocols and standards. Developed and enforced a quality framework for software systems, conducting assessments and checkpoints during delivery. As the Change Advisory Board owner, collaborated with Service Management sub-programs to implement ITIL framework for Incident and Change management.

• Established a new team to support Government agencies with the new WoG Finance Solution, adhering to ITIL-IT Service Management principles.
• Planned support processes, people, structure, tools, and services to maintain service levels for post go-live agencies and accommodate growth as more agencies adopted the new solution.

Skills: Service Desk Management, ITIL Framework, SAP, Team Management, Technical Support, Quality Management, SLAs

Managed the design, development, testing, implementation, maintenance, and support of Non-SAP systems, including Microsoft Access, VB.NET, ASP.NET, Progress, and SQL Server used by Shared Service Providers and Agencies. Oversaw system and database administration services, ensuring high service levels for clients. Led the Non-SAP information systems consultancy, providing custom software and application development from architecture to operational support. Developed and managed client Service Level Agreements (SLAs) through reporting, escalations, and negotiations.

• Restructured the Applications Development & Infrastructure and Technology Management Branch by defining roles, framing team structures, and identifying team purpose and vision.
• Implemented an Applications Development Change Advisory Board (adCAB) to engage the business in consultation before system changes.
• Introduced ITIL Change & Release Management Processes to support Applications Development operations.

Skills: Team Management, Software Development, Quality Management, Vendor Management, SAP, SAP Implementation

Provided strategic direction to the ICT Capability team and advised the Director of Infrastructure and Technology Management. Managed a complex Active Directory Forest and oversaw strategic planning for accommodation, environmental services, and operations of the facilities management bureau for the Government’s Shared Services Initiative ICT Infrastructure and service desk team. Assisted procurement and major projects teams with ICT Infrastructure acquisition, implementation, and deployment. Managed stakeholders and external suppliers for ICT Infrastructure developments and services.

• Established the ICT Capability team, defining the service catalogue and target service levels, gaining approval for positions, and recruiting resources.
• Created the CITEC/CorpTech Infrastructure Change Advisory Board to engage the business in consultation before implementing infrastructure changes.

Skills: IT Infrastructure Management, ITIL Framework, CAB, Environmental Stewardship, Business Process Improvement, SLAs

Implemented the Interim Communications & Connectivity Project, delivering SharePoint Portal Server 2003 on new server infrastructure for both intranet and extranet deployments, meeting complex security and access requirements. Assisted in developing implementation and project resourcing strategies, including engaging and acquiring skilled external resources.

• Migrated existing SharePoint Portal Server 2001 websites to SharePoint Portal Server 2003 without vendor support.
• Developed a SharePoint training course with a vendor for communications officers of the Shared Services Initiative.
• Trained over 40 staff to effectively use SharePoint Portal Server 2003 for content presentation and maintenance.

Skills: Project Management, SharePoint, Vendor Management, Training Delivery, PMBOK, IT Enabled Business Transformation

Provided strategic direction and expert advice for the Service’s core financial systems. Managed the full Software Development Lifecycle (SDLC) of the SAP R/3 Financial Management System, ensuring compliance with IT development protocols. Led and managed section staff, setting priorities, allocating work, and ensuring project completion to standards and deadlines.

• Managed the transition of staff to the new Queensland Government ICT Centre of Skill, CorpTech.
• Redeveloped the QPS Finance Service Desk to meet CorpTech Finance group needs, transitioning from ASP to ASP.NET.

Skills: Strategic Planning, Performance Management, Operations Management, Vendor Management, SAP, .Net

Led a team of 5 support staff responsible for infrastructure, application, and user support services. Performed system analysis and design for the SAP R/3 financial management system and managed system interfaces. Established standards for custom programming in SAP R/3 tools, Visual Basic, HTML, ASP, and ASP.NET. Implemented system updates and upgrades and managed the Finance Division intranet.

• Managed an infrastructure project, reducing costs by replacing Novell file servers with Windows 2000 servers.
• Led a desktop replacement project for 60 workstations in the Finance Division.
• Automated role creation & user allocation by replacing SAP User Administration Forms with an ASP.NET web application.
• Improved accuracy and auditability by developing a web application to replace manual timesheets.
• Developed and implemented a Service Desk web application following ITIL best practices, improving service call prioritisation and resolution times.

Skills: Software Development, SAP, ABAP, SAP Security, IT Infrastructure Management, Novell Netware, Active Directory, .Net

Performed system analysis and design for the SAP R/3 financial management system and its interfaces. Managed SAP R/3 transport migration, version control, security control, and user access provisioning. Implemented system updates and upgrades, wrote ABAP programming specifications, and developed solutions using Report Painter/Writer and SAP script. Assisted the LAN Administrator with Finance Division network issues.

• Designed and maintained the Finance Division intranet, enhancing communication with stakeholders.
• Developed a workload prioritisation ASP web application, improving support call response times.
• Conducted an SAP R/3 security review and implemented policy changes to enhance system control.

Skills: Software Development, SAP, ABAP, SAP Security, VBA

Prepared functional documentation and implemented updates for government SAP R/3 systems. Developed system solutions using Report Painter/Writer and SAP script/ABAP. Delivered project updates to government agencies via Client Group Meetings.

• Established procedures for installing and configuring the SAP R/3 Internet Transaction Server across QLD Government.
• Developed and implemented CATT Scripts for the Project Services Department to perform SAP R/3 upgrade tests.
• Co-authored a Report Writer training manual and created technical exercises for internal training.

Skills: Software Development, SAP, ABAP, SAP OSS, Research and Development, Training Material, Training Delivery